Trust Center

Contact

Email

business@relatis.eu

Telephone (office)

+49 711 12037832

Telephone (direct)

+49 176 47255531

Web

www.relatis.eu · LinkedIn

Register & VAT

Commercial register

Amtsgericht StuttgartRegistergericht

Registration number

HRB 793855

VAT identification no.

DE368681833USt-IdNr. pursuant to § 27a UStG

Responsible for content

Responsible for editorial content pursuant to § 18 (2) MStV:

Name

Bani Banerjee

Address

Württembergstrasse 46, 73733 Esslingen am Neckar, Germany

Consumer dispute resolution

Note: The European Commission's Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is therefore no longer referenced here.

Liability and copyright

Liability for content

As a service provider, we are responsible for our own content on these pages in accordance with § 7 (1) DDG and general law. Pursuant to §§ 8 to 10 DDG, however, we are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate unlawful activity. Obligations to remove or block the use of information under general law remain unaffected. Liability is only possible from the point at which a concrete infringement becomes known; upon notification we will remove the content concerned without delay.

Liability for links

Our pages may contain links to external third-party websites over whose content we have no influence, and for which we therefore accept no liability. The respective provider or operator is always responsible for the content of linked pages. Linked pages were checked for legal violations at the time of linking; unlawful content was not recognisable at that time. Upon notification of violations we will remove such links without delay.

Copyright

Content and works created by the operator on these pages are subject to German copyright law. Duplication, processing, distribution and any form of commercialisation beyond the scope of copyright law require the prior written consent of the respective author or creator. Where content was not created by the operator, third-party copyrights are respected; should you become aware of an infringement, please notify us and we will remove the content without delay.

Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations, which may include the following.

Cookies

Our website uses cookies. For details, please see our Cookie Policy.

Disclosure practices

We disclose personal information where required by law or court order, in response to a law-enforcement agency to the extent permitted by law, or for an investigation related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers, and passed on to the new owners.

We have concluded a Data Processing Agreement with Google. Google may not use the data for any other Google services, and the inclusion of full IP addresses is blocked by us.

Security

We are committed to the security of personal data. We take appropriate measures to limit abuse of, and unauthorised access to, personal data, ensuring that only necessary persons have access, that access is protected, and that our measures are reviewed regularly.

Third-party websites

This statement does not apply to third-party websites linked from ours. We cannot guarantee that these third parties handle your personal data reliably or securely, and recommend you read their privacy statements before use.

Amendments to this statement

We reserve the right to amend this privacy statement. We recommend you consult it regularly; where possible we will also actively inform you.

Accessing and modifying your data

If you have questions, or want to know which personal data we hold about you, please contact us using the details below. You have the following rights:

• Transparency — to know why your data is needed, what will happen to it, and how long it is retained.
• Right of access — to access the personal data we hold about you.
• Right to rectification — to supplement, correct, delete or block your personal data whenever you wish.
• Right to withdraw consent — where processing is based on consent, to revoke it and have your data deleted.
• Right to data portability — to request all your personal data and transfer it in full to another controller.
• Right to object — to object to the processing of your data; we comply unless there are justified grounds.

Please always state clearly who you are, so we can be certain we do not modify or delete the data of the wrong person.

Submitting a complaint

Controller & contact details

The controller responsible for processing your personal data is:

Company

Medspectiv GmbH

Address

Württembergstrasse 46
73733 Esslingen am Neckar
Germany

Website

www.relatis.eu

Email

business@relatis.eu

Telephone

+49 711 12037832 · +49 176 47255531

Categories we use

Our consent tool groups cookies into the following categories. Some categories may be inactive depending on the features in use and the choices you make.

Managing your choices

You can also control cookies through your browser settings — for example by deleting existing cookies or blocking new ones. Please note that blocking strictly necessary cookies may affect how the website functions.

Legal basis

Storing information on, or accessing information already stored on, your device requires your consent under § 25 (1) TDDDG, unless it is strictly necessary to provide a service you have explicitly requested (§ 25 (2) TDDDG). Where consent-based cookies also process personal data, the basis for that processing is Art. 6 (1)(a) GDPR. You may withdraw consent at any time with effect for the future.

Retention

Cookies remain on your device for different periods. Session cookies are deleted when you close your browser; persistent cookies remain for a defined period or until you delete them. The specific lifetime of each cookie is shown in our consent tool.

Changes & contact

We may update this Cookie Policy from time to time. For any questions, contact us at business@relatis.eu — Medspectiv GmbH, Württembergstrasse 46, 73733 Esslingen am Neckar, Germany.

Contract formation

These Terms and Conditions apply when a user creates an account, subscribes to a plan, or otherwise starts using Relatis. If you use the service on behalf of a company, you confirm that you have authority to bind that company.

User accounts

Users must provide accurate and complete information when creating an account. Login details must be kept secure and must not be shared with unauthorised persons. The account holder is responsible for all activity carried out through the account.

Permitted use

Relatis may only be used for lawful business purposes and in compliance with these Terms. Users must not misuse the platform, interfere with its operation, attempt unauthorised access, or upload unlawful, harmful, or infringing content.

AI features

Relatis includes AI-enabled features that may generate text, summaries, suggestions, classifications, or similar outputs. These outputs are provided for convenience only and may contain inaccuracies, omissions, or outdated information. Users must review all AI-generated content before relying on it or sharing it with others.

Customer responsibilities

Users are responsible for the information they enter into Relatis and for checking that they have the rights to upload or process that content. Users must not enter confidential, sensitive, or restricted information unless permitted to do so under applicable law and internal company policies.

Service availability

We aim to keep Relatis available and secure, but uninterrupted service is not guaranteed. We may temporarily suspend access for maintenance, security updates, legal compliance, or operational reasons.

Support and maintenance

Support will be provided according to the selected plan or written agreement. Maintenance may take place from time to time, and we may update or modify features to improve the service, fix issues, or maintain compliance.

Fees and payment

If your use of Relatis is subject to fees, you agree to pay all charges in line with the plan or invoice terms. Unless stated otherwise, invoices are due within 14 days of issue. We may suspend access for overdue payments.

Intellectual property

Relatis and all related software, branding, documentation, and design elements remain the property of Medspectiv GmbH or its licensors. Users receive a limited, non-exclusive, non-transferable right to use the service during the subscription term.

Data and privacy

We process personal data in accordance with our Privacy Policy. Where required, data processing agreements and other contractual safeguards apply to third-party service providers, including hosting and AI providers.

Confidentiality

Each party must keep the other party's confidential information secure and use it only for the purpose of the contract. This duty does not apply to information that is public, already known, independently developed, or lawfully required to be disclosed.

Liability

To the maximum extent permitted by law, Medspectiv GmbH is not liable for indirect or consequential losses, loss of profit, or loss of business opportunity. We are not responsible for decisions made solely on the basis of AI-generated output without appropriate human review.

Suspension and termination

We may suspend or terminate access if a user breaches these Terms, creates a security risk, or uses the service unlawfully. Users may stop using Relatis at any time, subject to the terms of their subscription or notice period.

Changes to the terms

We may update these Terms from time to time. If the changes are material, we will notify users by email or in the platform. Continued use of Relatis after the effective date means acceptance of the updated Terms.

Governing law and jurisdiction

These Terms are governed by the laws of Germany, unless mandatory law requires otherwise. The place of jurisdiction is the registered office of Medspectiv GmbH, where legally permissible.

Acceptance

By registering for an account, clicking an acceptance button, signing an order form, or using the services, you confirm that you are authorised to enter into this agreement and accept these Service Conditions on behalf of yourself or your organisation.

If you do not agree, you may not use the services. If you do not agree to specific product-specific terms, you must stop using the relevant service.

Services

Medspectiv GmbH provides Relatis, a cloud-based software platform for customer intelligence, customer interaction management, workflow support, reporting, and related business use cases.

The services may include web-based, mobile, offline, API, integration, and administrative functionality. You are responsible for obtaining compatible devices, internet access, and any other technical prerequisites required to use the services.

Account registration

To access the services, you must create an account and provide accurate, current, and complete information. If you register on behalf of a company, you should use business contact information and ensure that all authorised users do the same.

You are responsible for keeping account information up to date. Medspectiv GmbH may suspend or terminate access if the provided information is false, incomplete, or misleading.

Trial, beta, and preview features

Medspectiv GmbH may offer trial, beta, preview, or experimental features for evaluation purposes. Such features may be changed, limited, suspended, or discontinued at any time, with or without notice.

Trial or beta use does not create an obligation to subscribe to any paid service. Such features are provided “as is” to the extent permitted by law and may not include full support or service commitments.

Fees and payment

If the services are provided on a paid basis, the applicable fees, billing period, and payment terms will be stated in the order form, pricing page, or separate agreement.

Unless otherwise agreed, subscriptions renew automatically for successive periods. You may cancel renewal in accordance with the notice period stated in your order form or applicable terms.

Medspectiv GmbH may adjust prices from time to time. Any price change will apply only to the next billing period unless otherwise agreed.

Customer obligations

You are responsible for all activity conducted through your account and for ensuring that your use of the services complies with applicable laws, including data protection, confidentiality, and communications laws. You must not misuse the services or allow unauthorised users to access them.

Third-party integrations

The services may integrate with third-party tools, applications, and systems. Your use of third-party services may be subject to separate terms and privacy notices from those providers. Medspectiv GmbH is not responsible for third-party services, their availability, their content, or any loss caused by their use.

Customer content

You retain ownership of the content and data you upload or create in the services.

You grant Medspectiv GmbH a limited, non-exclusive, worldwide licence to process, store, transmit, copy, reformat, and display your content only to provide, maintain, secure, support, and improve the services and fulfil contractual obligations.

Medspectiv GmbH will not use your content for advertising or unrelated commercial purposes without your consent.

Confidentiality

Each party shall keep confidential all non-public business, technical, and commercial information received from the other party in connection with the services and shall use such information only for the performance of the agreement.

Service availability and maintenance

Medspectiv GmbH aims to provide reliable service availability and may perform scheduled maintenance, emergency maintenance, updates, and security patches from time to time. Unless expressly agreed in a separate SLA, the services are provided without any guaranteed uptime commitment.

Warranty disclaimer

To the extent permitted by law, the services are provided on an “as is” and “as available” basis. Medspectiv GmbH does not warrant that the services will be uninterrupted, error-free, or suitable for a particular purpose unless expressly agreed in writing.

Limitation of liability

To the extent permitted by law, Medspectiv GmbH shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, goodwill, or data, unless such liability cannot be excluded under mandatory law.

Medspectiv GmbH's total liability for claims arising out of or relating to the services shall be limited to the fees paid by you during the twelve months preceding the event giving rise to the claim, or another amount expressly agreed in writing.

Termination and suspension

Medspectiv GmbH may suspend or terminate access to the services if:

• there is a material breach of these Service Conditions;
• payment is overdue;
• suspicious, abusive, or unlawful activity is detected;
• required by law or by a competent authority.

You may terminate your account in accordance with the applicable contractual notice period. Upon termination, access to the services may cease and data may be deleted or returned in accordance with the Data Processing Agreement and retention rules.

Changes to these conditions

Medspectiv GmbH may amend these Service Conditions from time to time. Material changes will be communicated in advance by email or service notice. Continued use of the services after the effective date constitutes acceptance of the updated version.

Governing law and jurisdiction

These Service Conditions shall be governed by the laws of Germany, excluding conflict-of-law rules, unless mandatory law provides otherwise. If the customer is a merchant, legal entity, or public-law special fund, the exclusive place of jurisdiction shall be the registered office of Medspectiv GmbH, unless otherwise required by mandatory law.

Final provisions

If any provision of these Service Conditions is invalid or unenforceable, the remaining provisions shall remain in force. Amendments and additions should be made in text form unless mandatory law requires a stricter form.

Prohibited use

You may not use Relatis to:

• transmit unlawful, deceptive, defamatory, harassing, abusive, or discriminatory content;
• distribute spam, phishing messages, malware, worms, ransomware, or harmful code;
• violate privacy, confidentiality, intellectual property, or publicity rights;
• impersonate another person or misrepresent your identity or authority;
• upload data you do not have the right to process;
• interfere with the integrity, security, or availability of Relatis;
• probe, scan, test, or bypass security measures without authorisation;
• use Relatis for benchmarking or competitive analysis without written permission;
• remove or hide legal notices or proprietary marks.

Customer responsibility

You are responsible for the conduct of your users, employees, contractors, and agents who access Relatis through your account. You must promptly disable access for unauthorised users and report suspected misuse or security incidents.

Enforcement

Medspectiv GmbH may suspend or restrict access if it reasonably believes that this policy has been violated or if required to protect Relatis, customers, or third parties.

Duration

This DPA applies for the duration of the main service agreement and for any period during which Medspectiv GmbH processes personal data on behalf of the customer through Relatis.

Nature and purpose of processing

Medspectiv GmbH processes customer personal data solely for the purpose of providing, supporting, securing, maintaining, and improving Relatis as contractually agreed.

Categories of data subjects

This DPA may apply to data relating to:

• customer employees;
• customer end users;
• prospects and business contacts;
• customers of the controller;
• other individuals whose data is processed by the customer through Relatis.

Categories of data

Depending on customer use, processed data may include:

• names and contact details;
• communication records;
• account and profile data;
• usage and interaction data;
• support and service history;
• any other data uploaded by the customer.

Processor obligations

Medspectiv GmbH shall:

• process personal data only on documented instructions from the customer;
• ensure confidentiality commitments for authorised personnel;
• implement appropriate technical and organisational measures;
• assist the customer where reasonably possible with data subject rights, security, breach notification, and compliance obligations;
• notify the customer without undue delay after becoming aware of a personal data breach affecting customer data;
• delete or return personal data at the end of the services in accordance with the agreement, unless retention is required by law.

Customer obligations

The customer shall:

• ensure it has a valid legal basis for processing personal data through Relatis;
• provide required notices and transparency information to data subjects;
• obtain necessary consents where required;
• define its documented instructions;
• ensure the data uploaded to Relatis is lawful and accurate.

Subprocessors

Medspectiv GmbH may engage subprocessors to support the provision of Relatis. Medspectiv GmbH shall impose appropriate data protection obligations on subprocessors and remain responsible for their performance as required by law. Where required, Medspectiv GmbH will provide information about material subprocessors and the mechanism for objection or notification.

Security measures

Medspectiv GmbH maintains technical and organisational measures appropriate to the risks of the processing, including access controls, authentication, encryption where appropriate, backup, logging, and incident response processes.

Data transfers

Any transfer of personal data to countries outside the EEA shall be performed only in compliance with applicable data protection law and with appropriate safeguards.

Audit and information

Upon reasonable request, and subject to confidentiality, security, and proportionality requirements, Medspectiv GmbH shall provide information reasonably necessary to demonstrate compliance with this DPA.

Liability

Liability under this DPA shall follow the liability provisions of the main service agreement, unless mandatory law requires otherwise.